Keep your SAP BTP landscape running at full performance.
Ongoing monitoring, incident resolution, and expert support for your SAP BTP environment — integrations, extensions, and data pipelines — so your team can focus on business outcomes, not platform operations.
The Problem
Most BTP environments are built well but managed poorly.
The integration and extension work gets done. The ongoing monitoring, documentation, and incident response rarely does. These are the gaps that eventually cause business disruption.
Failures discovered by end users
Integration errors sit undetected in message queues for hours. The first sign of a problem is a call from the warehouse, finance, or a customer — not a system alert.
BTP managed by non-specialists
The internal team maintaining BTP was not involved in the original build and lacks deep integration expertise. Incidents take three times as long to resolve — if they are resolved at all.
Incomplete or missing documentation
iFlows, API endpoints, field mappings, and connection configurations were never formally documented. When the person who built them leaves, the knowledge leaves too.
SAP quarterly updates create uncertainty
Every SAP S/4HANA Cloud quarterly release changes APIs, deprecates functions, and updates authentication. Without pre-release testing, live integrations break after upgrade.
No visibility into platform health
No one has a clear picture of BTP subaccount usage, entitlement consumption, security posture, or service quota thresholds — until something hits a limit and stops working.
What Changes
Your BTP environment becomes a managed asset, not a maintenance burden.
With Frontino as your BTP managed services partner, your team has full visibility, expert escalation, and a continuously documented landscape.
Proactive monitoring with real alerts
Errors, failed messages, and performance degradation are detected before they reach end users. Alerts route to architects who can act, not a shared inbox.
Incidents resolved by experts
Every incident is handled by the same senior BTP architects who build integrations — not a tier-1 helpdesk reading from a script. Root cause, not symptom treatment.
SAP release confidence
Quarterly compatibility checks before every SAP S/4HANA Cloud release. We identify breaking changes, test affected integrations, and deliver fixes before your upgrade window.
Always-current documentation
Technical documentation is maintained as a living asset — updated every time a change is made. Architecture maps, field mappings, runbooks, and API inventories stay current.
Monthly performance reporting
A structured monthly report with uptime metrics, incident summary, error trends, and a backlog of optimization recommendations — ready for leadership review.
What We Cover
Full-stack BTP operations coverage.
Managed services scope is defined during onboarding based on your active BTP components. Coverage adapts as your landscape evolves.
Integration Suite
- iFlow monitoring and error queue management
- Message processing alerts and retry handling
- API Management health and quota tracking
- Certificate and credential expiry monitoring
BTP Extensions
- CAP application monitoring and error handling
- ABAP side-by-side extension health checks
- SAP Fiori / UI5 app availability and performance
- Extension dependency and compatibility review
Build Process Automation
- RPA bot execution monitoring and failure alerts
- Workflow instance tracking and error resolution
- Process performance and throughput reporting
- Bot credential and system access management
Platform Health
- Subaccount and entitlement usage monitoring
- Cloud Connector availability and tunnel health
- Security posture and trust configuration review
- Service quota threshold alerting
Service Tiers
Coverage matched to your operational requirements.
All tiers include senior BTP architect involvement. The difference is response time, scope depth, and dedicated engagement model.
Monitoring & Reporting
For organizations that need baseline visibility and a documented landscape without a dedicated support model.
- Proactive monitoring setup
- Alert routing configuration
- Monthly performance report
- Environment documentation baseline
Active Management
For organizations with critical BTP integrations that require fast incident resolution and proactive release management.
- Everything in Essential
- Incident resolution with root-cause analysis
- Quarterly SAP release compatibility checks
- Living documentation maintenance
- Optimization backlog management
Dedicated Partnership
For organizations expanding their BTP landscape and requiring a dedicated architect embedded in their operations rhythm.
- Everything in Standard
- Named dedicated BTP architect
- Bi-weekly architecture review sessions
- Proactive optimization implementation
- BTP roadmap advisory included
How It Works
Structured onboarding. Continuous operations.
Managed services begins with a documented onboarding phase. From Week 3 onwards, operations run on a defined rhythm with no gaps and no surprises.
Onboarding & Documentation
Complete inventory of your BTP landscape — all iFlows, extensions, APIs, connection configurations, and platform settings. Monitoring is configured. Runbooks are written. Alerts are tested.
Active Management
Proactive monitoring, error queue management, incident response, change handling, and continuous documentation updates. Your team escalates to us — we resolve, document, and report back.
Quarterly Release Management
Before every SAP S/4HANA Cloud quarterly release, we review release notes, identify breaking changes, test affected integrations and extensions in your non-productive environment, and deliver fixes.
Monthly Reporting & Review
A structured report covering uptime, incident log with root-cause summaries, error trends, entitlement utilization, and an optimization backlog — reviewed with your team on a defined cadence.
What You Receive
Full visibility and a documented landscape — always.
Every managed services engagement produces a living set of assets that grow with your landscape. If you ever exit the engagement, everything is handed over cleanly and is fully operable without us.
Discuss Coverage- BTP Landscape Documentation — complete technical map of every active component, connection, and configuration in your BTP environment
- Monitoring Dashboard — real-time visibility into integration health, error queues, and platform status accessible to your team
- Incident Log — full record of all incidents, root cause analyses, resolution steps, and time-to-resolution metrics
- Monthly Performance Report — uptime metrics, error rates, entitlement usage trends, and optimization recommendations for leadership review
- SAP Release Compatibility Report — quarterly impact assessment of SAP release changes on your integrations, extensions, and APIs
- Optimization Backlog — a continuously maintained list of improvement opportunities with priority, effort estimate, and business impact
Ideal For
Right for teams that need expert BTP operations without building an in-house team.
Organizations that went live on BTP with an implementation partner and now need ongoing support without retaining the same team
IT teams managing BTP without dedicated integration or extension expertise — incidents are resolved slowly and without documented root cause
Companies with business-critical integrations where downtime directly impacts order processing, logistics, finance, or customer operations
Organizations approaching a SAP quarterly release without a structured process for validating their BTP integrations and extensions
Businesses where the original BTP architect has left the organization and institutional knowledge is at risk of being lost entirely
Growing companies adding new BTP use cases who need a stable, documented foundation before expanding their integration and automation landscape
Why Frontino IT
Architects managing what architects built.
Managed services delivered by the same team that designs and builds BTP integrations. The depth of knowledge shows in response time and resolution quality.
BTP Architects, Not Helpdesk
Every incident is handled by senior BTP architects with hands-on Integration Suite and extension experience. No tier-1 screening. No ticket queues. Direct expert access.
Proactive, Not Reactive
Monitoring is configured to detect failure conditions before they reach end users. We alert and act — not wait for a business user to report a problem via support ticket.
SAP Release Ready
Quarterly SAP release compatibility checks are built into every managed services contract. We review, test, and fix before your upgrade window — not after an incident post-upgrade.
Clean Documentation Always
We maintain technical documentation as a living asset — updated every time a change is made to your landscape. You are never dependent on us to understand your own environment.
FAQ
Common questions about BTP managed services.
Get Started
Tell us about your BTP environment.
Share the current state of your BTP landscape and what prompted the search for managed services. A senior architect will review your situation and reach out within one business day.